Delivery Information

Free Royal Mail Delivery

Our free shipping offer uses Royal Mail standard postage services. We will always obtain proof of posting, and high-value items will typically be sent using recorded delivery. However, please be aware that fine jewellery should ideally be sent using Royal Mail Special Delivery (next day courier) service for insurance purposes.

Zakzu will always try to recover costs from Royal Mail where possible and will try to ensure that customers are not left out-of-pocket in any event. However, we strongly recommend for high-value or time-sensitive items that you choose an appropriate courier service instead.

We reserve the right to choose a different courier service for any order under the free shipping offer. This may happen, for example, if we already have a collection booked that day for another courier, or if we have been offered discounted services to try a new service. Sometimes we might need to use a particular service due to restricted items (e.g. some polishing products), unusually heavy or large parcels etc.

We are aware that there are, unfortunately, many 'scammers' about, who falsely claim that packages have gone missing. So far we have always absorbed these expenses ourselves, but to be clear, we do not accept any legal liability beyond the statutory consumer rights for lost packages. Please do understand that we are a small family business and false claims are more damaging than some may realise, especially since jewellery containing precious metals is excluded from most courier and Royal Mail compensation schemes.

Keepsake Jewellery

All postage costs related to dispatch and return (via pre-paid envelope) of inkless print-taking kits are included in the price of applicable items. Print kits are always sent using the Royal Mail, so we do suggest that you try to take a good photo (or better, a scanner image) of prints before you return them.

Our standard turnaround time for hand made keepsake silver items is 2 weeks although we will always try to meet any specific dates needed when advised in the order information. If we cannot agree to meet any dates given we may decline to accept your order within one working day of the order being placed.

Finished keepsake jewellery items are usually dispatched via economy courier service (typically 2-5 days), with premium courier services often used for high-value (e.g. multiple keepsake items) orders without additional charge. For time-sensitive orders, we will always prioritise production and shipment of orders where a premium courier service has been paid for.

Non-Precious Metal Jewellery

Items such as leather bracelets are always sent via Royal Mail unless a premium shipping service is selected.

Delivery to European Union

So far as we are aware, there should be no VAT or other import duties levied for delivery to countries within the European Union, and have not so far experienced any such cases. We make a flat-rate additional shipping charge of £2 for standard delivery to the EU, or £7.50 for insured and tracked delivery.

International Delivery

We are happy to post any items worldwide (subject to any import/export restrictions). In the case of keepsake jewellery, we prefer if you can scan or photograph prints for return via email, as we cannot provide a pre-paid envelope for postal services outside of the UK.

Due to increased risks involved for international posting, we unfortunately cannot accept any liability for loss in such cases. In the event of damage that may be attributable to insufficient packaging on our part, we may choose to accept liability at our own discretion. If packages appear damaged upon arrival, please take photographs before and after opening for evidence.

Please do check your country's import taxes before ordering, we will provide all necessary customs declarations but we cannot know if you will be charged any import fees. Anything that we can legally do to minimise or eliminate such fees, we will try to accommodate.

We charge a flat-rate fee of £3 for standard world-wide delivery using Royal Mail 'airmail' services. The average delivery time for international orders tends to vary considerably depending on the speed of local postal services. For insured and tracked international delivery, we have a flat-rate shipping charge of £8.

Bitcoin Orders

Due to lower transaction fees, we are pleased to be able to offer FREE world-wide delivery using standard postal services for all orders paid for using bitcoin. Use the coupon code BTCSHIP at the checkout page to qualify.